Additional Employee MOA’s require an hourly wage, office space, equipment, CPP, EI, vacation days, holiday pay, sick days, health benefits, ongoing training and minimum of 2-3 hours per working day, they need to be local and available, and they need to be trained, how long will they stay?
There is a front desk that has a line of patients waiting their turn to speak with staff, the phone is ringing and that staff is seemingly barely keeping up... Sherritt understands, that same medical office admin staff also has to link documents to patients charts, reconcile failed EFAX's, call patients back for future appointments and maybe, an EMR/CHR task or six waiting with their name on it... We can help!
A Sherritt Virtual MOA/ Receptionist can fill any gap as required to keep your employees current and on task, instead of hiring another Employee in house MOA that could be expensive and underutilized. Sherritt’s Virtual MOA’s/Receptionists can offer the assistance your staff need.
Duties and tasks include but are not limited to:
- Managing referral letters sent and received;
- Callbacks;
- EMR/CHR Document linking;
- Schedule bookings – new or existing patients;
- Confirm bookings - new or existing patients;
- Appointment follow-ups – existing patients;
- Schedule existing patients who have not been in for a time;
- Manage patient information- as per clinic directive;
- Manage incentives and or time spent (BC)
- Fax documentation;
- virtual clinic management
- CPSA/CPSBC/CPSSK, MB, ON, NS... clinic and physician contact verification;
- Follow up on failed fax transmissions (fax reconciliation);
- Virtual filing into patient charts;
- Create, sort, maintain documents for lab, diagnostic imaging, hospitals, pharmacies;
- Internal EMR documentation of all work completed, either on patient chart or answering tasks
- Transcription of dictated chart/encounter notes if requested and/or editing services for existing notes
- Create referral letters from the chart notes and fax them to the specialist
- Medical legal letter creation with attached copies of clinical records when requested
- Consultation letters for specialists
- Insurance letters with attached copies of clinical records when requested
- To Whom It May Concern requests
- Sick/off work notes
- Private billing for the above documents when requested/needed
- If your staff has a backlog, hire us by the hour for catchup.
- If an MOA quits, you can hire us immediately.
- If you routinely need an additional ¼ of an MOA, hire us rather than a full-time employee.
- If your have run out of space in your Clinic, Sherritt’s Virtual MOA is the answer.
Sherritt has a minimum commitment of 10 hours monthly for continuity.